Refund Policy

Last updated: June 26, 2026 · EMPTINESS AI DEVICE LTD.

We want you to be completely satisfied with PassBorder. This Refund Policy outlines when and how you can request a refund for your purchase. All amounts are in Canadian Dollars (CAD).

License Key Purchases

48-Hour Conditional Refund

If you purchased a PassBorder Personal License and the App does not work as described, you may request a refund within 48 hours of your purchase date. The refund amount will be the purchase price minus the value of any AI credits consumed, calculated at 2.5× the per-credit rate of your purchased pack to reflect AI inference and operational costs.

To be eligible for a refund on a license key:

Your request must be made within 48 hours of the purchase date.
You must provide your order number (received by email from Paddle).
You must describe the issue that prevented normal use of the App.
The license key must not have been transferred or resold.
Refund amount = purchase price − (credits used × 2.5 × per-credit rate of purchased pack).

Refunds for license keys will not be issued after 48 hours.

AI Credit Pack Purchases

Credit packs are refundable within 48 hours of purchase. Consumed credits are deducted at 2.5× their per-credit rate to reflect AI inference and operational costs.

Unused credit packs (0 credits used): Full refund within 48 hours of purchase.
Partially used credit packs: Refund = purchase price − (credits used × 2.5 × per-credit rate of purchased pack).
Fully used credit packs: Not refundable.
Refund requests must be submitted within 48 hours of the original purchase date.

How to Request a Refund

To request a refund, please email us at support@emptiness432.ca with:

Your order number (from the Paddle receipt email)
The email address used for purchase
A brief description of the issue (for license refunds)

We aim to process all refund requests within 3 business days. Refunds are issued to your original payment method in CAD and may take 5–10 business days to appear on your statement depending on your bank.

Technical Issues

Before requesting a refund for a technical issue, we encourage you to contact our support team at support@emptiness432.ca. We are committed to resolving technical issues quickly and will work with you to fix any problems with the App.

Chargebacks

If you initiate a chargeback with your bank or credit card company without contacting us first, we reserve the right to disable your license key and deny future purchases. We ask that you contact us first — we are happy to help resolve any issues directly.

Contact

For refund requests or questions, contact us at support@emptiness432.ca.
EMPTINESS AI DEVICE LTD. · Edmonton, Alberta, Canada